Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you use our application and services. We respect your privacy and are committed to protecting your data in accordance with the Law on Personal Data Protection of Bosnia and Herzegovina and the GDPR.
2. Data We Collect
When you use our application, we may collect the following data:
- Mandatory registration data: email address, username, and password.
- Additional data (optional): first name, last name, phone number, address, company.
- User content: listings of accommodation and activities, images, and descriptions submitted by users.
- Communication: messages exchanged between users through the application.
- Transactions: records of credit purchases and listing promotions. (These records do not include card or bank details, only internal spending and service usage within the application.)
- Technical data: device information and logs (necessary for security and functionality); push notifications (device token).
- Cookies/analytics: necessary cookies; statistical and analytical tools (processed anonymously).
3. How We Use Data
The collected data is used exclusively for:
- creating and maintaining user accounts,
- publishing and managing listings,
- enabling communication between users,
- sending push notifications about updates and announcements,
- statistical analysis and improving application functionality,
- keeping records of credit purchases and use of in-app services.
4. Cookies
We use necessary cookies for the functioning of the application, as well as analytical cookies to measure usage. You can disable cookies in your browser settings, but this may affect the functionality of the application.
5. Data Storage and Protection
Data is stored on secure servers in the EU with hosting and cloud service providers. Data is protected with encryption, strong passwords, and restricted access. Your password is stored exclusively in a hashed format.
6. Data Sharing
Your personal data is not sold or shared with third parties. Data may be processed through verified services for hosting, image storage, automated translation, and analytics tools, always in accordance with applicable laws and GDPR regulations.
7. Data Retention
Data is retained for as long as your user account is active. After account deletion, data is deleted or anonymized within a reasonable timeframe, unless a longer retention period is required by law.
8. Your Rights
You have the right to access, correct, delete, or restrict the processing of your data. You may also withdraw your consent to data processing and file an objection. Requests can be sent to info@resort.ba.
9. Contact
For any questions regarding data protection, you can contact us at:
O.D. ULTIMA
105 brigade 7, Sarajevo, Bosna i Hercegovina
Email: info@resort.ba
10. Effective Date
This Privacy Policy is effective as of 01.01.2025.
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our application or website. We use them to ensure proper operation of the application and to improve user experience.
2. Types of Cookies We Use
- Necessary cookies: enable the basic functioning of the application (login, security, and core functions). These cookies cannot be disabled as they are required for the application to work.
- Analytical cookies: help us understand how users interact with the application by measuring visits and usage. The data is processed anonymously.
3. How We Use Cookies
We use cookies solely for the purpose of:
- ensuring the functioning of the application,
- improving performance and stability,
- analyzing usage through statistical and measurement tools.
4. Managing Cookies
You can manage or disable cookies in your browser settings. Please note that disabling necessary cookies may affect the functionality of the application.
5. Third Parties
In certain cases, we use third-party services for analytics. Such cookies are used exclusively for statistical and technical purposes and do not contain personal data that could directly identify you.
6. Contact
If you have any questions regarding the use of cookies, you can contact us at: info@resort.ba